How can we help?

Account problems

For sign-in, password reset, verification, or account-deletion help, tell us what you’re trying to do and the email address you use for Snout. We may need to confirm account ownership before making changes.

Technical issues

Describe what happened and the steps that led to it. Include your device model, operating-system version, and app version if available. A screenshot can help; hide private conversations and personal details first.

Feedback & ideas

Tell us what’s working, what’s confusing, or what would make arranging dog playdates easier. Send your thoughts to the support email above.

Safety concerns

Use Snout’s report and block controls when available, or email us about a concerning profile, message, or meetup. Include enough context to help us locate the issue without sharing unnecessary personal information.

If someone or an animal is in immediate danger, contact local emergency services or an emergency veterinarian. Email support is not an emergency service.